2/11/2024 0 Comments Invoice receipt![]() To avoid any unnecessary argument, I wrote this post to appeal the need for the Receipt must be properly documented with a full description in the box. No matter how low is the knowledge or the mood behind the customer, there is a saying “the customer is always right” and we take that as another lesson and try to improve our end.Īfter putting many scenarios on the table with my workers, we came to the agreement that the Receipt referring to the invoice number a problematic. Eventually, my worker had to write a manual receipt with a proper description of the payment made for and signed for it. My worker explained the invoice number is referring to this invoice and it is already stamped paid, and yet the customer refused to acknowledge the invoice as the form of the Receipt. The customer scolded my worker stating we are trying to hide the payment for something else and not for the specific payment. Our recent incident was a mess between my worker and the customer. We keep telling them the printout of the Receipt is an official document and does not require a signature, but that does not appear to them as valid. They still demand our signatures and an additional piece of paper as a form of receipt. We do encounter many incidents whereby the printing of Receipt isn’t enough to explain we have received their payments. I understand most of you may be operating businesses in the western countries, but we are operating a school in Indonesia, in a third world country where people have very little knowledge how a simple thing like this works. (Btw, we do have lot of late payments, the Receipt’s date cannot properly tell the payment is made for the December Tuition Fee if it was made on February, think about that?). This would create more dilemma and dispute than solving the payment problem. I wouldn’t sure which Receipts for the February’s payment. The customer would only to discover all of his Receipts referring to the invoice numbers, wouldn’t that confusing? I would if it happens to me. Let say, we continue to give out Receipts with the description referring to the Invoice, and then there is a problem arises regarding the February’s payment, for example. Customers would want to keep the receipt as a reference that they have made the payment – for example in our case “Tuition Fee February 2016.” A simple description like this is very important if there is a need to refer it in the future. The reference to the invoice does little to justice explaining the payment is made for (although on our end we completely understood it is made for the invoice stated). They want to see their payment is specifically made for something in black and white. However, I am speaking from the customers’ viewpoint. You and I could understand the reasons behind the reference to the invoice number, and may as well very happy the way it is now. You may have noticed that if you create a receipt for a sale that was not sold via a sales invoice (a cash sale), the description of what was sold does transfer. It would be cumbersome to repeat all that on a receipt recording a single check or cash payment. ![]() ![]() In that respect, identification of which sales invoice is being paid should be adequate. That task was already completed by generating the sales invoice. The receipt for payment of a sales invoice records the transfer of money. So your second suggestion may not be a good idea. Often, once a sales invoice is generated, it is filed and never modified. But it would be very unusual for a sales invoice to routinely document details about payments, such as form of payment or date. Because customers sometimes have credits on account, the total credit applied is also shown by Manager. A sales invoice is a demand for payment, establishing the obligation of the customer to pay the seller for goods or services described in the invoice.
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